Metso Pumps continue to expand their complete pump solution package in the quarrying sector
HUB-4 went along to meet Greg Dixon, Pumps Business Line Sales Manager for the United Kingdom and Ireland to learn more about this expanding part of the Metso UK business. Greg has been with the business for 9 years and has vast experience within the pumps sector. He provides a personal service to all clients visiting sites up and down the country to give valuable insight into what is needed in solving their pump problems.
Greg told us more about the range “Our Orion series pump has been the back-bone of the Metso range globally since 1985 and is available as both a single and double adjust version. This feature allows for adjustments to be made to the clearances of the impeller front and back reducing the wear rates and keeping efficiency high for the client. The Orion pump was one of the very first slurry pumps with an effective double adjustment in the field. Training is key with this type of pump and we pride ourselves in including full on-site training so that this is achieved and maintained.
“Our pumps business and service centre is based at our Rugby office where we have an 8 strong technical sales team for spares and wear parts, 6 external sales managers covering the whole of the UK for new and existing clients, 6 mobile service engineers and one in-house dedicated pump engineer providing support where pumps have been sent to us from site to maintain a sterile environment for servicing. For the UK market we mainly specialize in a range from the HM50 right through to the MM300 where the number equates to the inlet size and at Rugby, we have a dedicated pumps spare parts stock facility supporting the range. We can if needed also call on our global stock to keep the client’s downtime to a minimum. During 2019 we will also start to offer a service exchange programme within the UK again, helping with downtime.
“A very important thing to point out is that we don’t just supply the pumps, we offer a full pump solution for our clients, including the gland sale arrangement and network of slurry hoses. We provide full on-site solution planning to come up with an effective long-term answer to our clients’ problems. We have found this especially effective when dealing with existing wash plants in the quarrying industry where the original pumps are now undersized due to increase output. Here we can replace the old pumps with new models to cope with future increases in throughput and variable material feed scenarios where more abrasive material can be tolerated. In this scenario we also offer full material testing at our labs in Sweden to make sure that the pumps will handle the material that is put through them, and to compliment everything we are able to offer complete maintenance contracts (Life Cycle Services / LCS) for all of our UK clients.”