New appointments to cement customer service

Hanson Cement’s bulk products division has made further senior promotions as part of the company’s commitment to customer service. John Doolan has been promoted to key account manager, while Neil Jackson becomes field sales manager.

John and Neil will work to strengthen new and existing customer relationships and report to Mark Hickingbottom, recently appointed national commercial director – bulk cement.

John, who has worked for Hanson Cement for a number of years in different commercial roles, will work closely with Hanson’s key account customers to create and deliver strategic plans. He will also develop internal and external relations to carry out the company’s vision of outstanding customer service.

Neil, previously Hanson’s area sales manager for the Midlands, will now focus on sales strategy across the bulk division. He will manage a team of five district sales managers and ensure that customers’ needs are placed at the centre of the business.

Mark Hickingbottom said: “John and Neil’s experience and knowledge of the company will enable them to continue building on our customer relationships, putting customer service at the core of their work.”