Powerscreen—the complete crushing and screening package

With a rich heritage of design and manufacturing excellence, Powerscreen is a leading force in the crushing and screening sector, so much so that Terex retained the formidable Powerscreen name when they acquired the brand in 2009

Powerscreen—with a long history dating back to 1966—unites robust and reliable crushing and screening equipment, built and supported by passionate experts, with a vast legacy of experience and knowledge used to develop a safer, more efficient working environment. This, married to the driving force that is Terex and its value-added customer offerings including telematics, a bespoke parts facility and complete aftermarket support, is a rare combination and is something that contributes to the global success of the brand.

We sat down with Neil Robinson, Product Manager, Joe Cassidy, Sales and Application Support Manager, and Michael O’Neill, Engineering Director, to learn more about Powerscreen’s world-class customer offering.

Strategic Focus on Product Improvement
Historically, Powerscreen has gone above and beyond in its product development efforts, focusing on what customers need to be successful in their industries and applications across quarrying, mining, C&D and recycling industries globally.

Now offering a comprehensive range of machines to serve these markets, the team behind the all-encompassing product range are focused on improvements to offer even more customer value, namely, improving the efficiency of the product and making them easier to operate and maintain.

Neil Robinson, Product Manager, explains, “Since we have the most comprehensive range of machines in the market our focus is on improvements because we know what is most valued for our customers—making our machines easier to use and to be more effective.”

An example of such improvements is Powerscreen’s Premiertrak 600 which now has an extra-long feeder option, enabling the operator to implement loading with a 50-tonne excavator. This option—which will become available early 2019—matches the machinery with the loader.

The Premiertrak 400, that has become the Premiertrak 400X, is another example. Neil explains, “In addition to machine modifications, the 400X was refined to make it easier to operate, easier to adjust, and features automatic settings—again a big focus on easier operation and consequently more uptime.

“Our customers have trusted us and helped us to build and define the industry, as well as creating ways for people to work safely. It is through constructively working with our customers that we will continue to find new solutions and opportunities to better serve their needs.”

Conveyor Range
Another sign of working with customers is the development of its conveying range, to help quarry owners better cope with bigger production levels.

Neil explains, “We have developed our conveyor range as the cost of using wheel loaders—such as the cost of diesel and operators to control them—has become extortionate. Our new tracked conveyor facilitates a higher stockpile, reducing the use of a loader so it is more cost effective for our customers. It equates to less downtime and more efficiency throughout the processing operation, as the loader can be employed elsewhere. It also improves site safety, through the reduction of loader and haul truck movements.”

Global Brand—Local Service
One of Powerscreen’s most important strengths is their Global Dealer Network of 120 companies who work tirelessly across the world to serve their customers. It makes sense, therefore, that Powerscreen invests heavily in supporting their dealers to both grow their businesses and provide aftermarket support—from machine purchase through to technical support, service and spare parts.

Powerscreen provides comprehensive training for all dealers’ service staff, equipping them with the correct skills, knowledge, methods and practices to serve their customers in the field.

Joe Cassidy, Sales and Application Support Manager, commented, “The success of our dealerships is important to us. The combination of our global dealer network and factory service personnel gives us the ability to provide an extensive range of services—when our customers require them. Our highly skilled engineers are involved from commissioning a plant, inspections, through to regular maintenance to keep our Powerscreen products operational and performing to their best.”

High Efficiency through Parts Backup and Precise Information
Machine uptime is critical to customer return on investment and Powerscreen knows it. As well as local service support through their huge dealer network, recent Terex investment is making sure their customers have the right parts available at the right time—through its bespoke parts facility that serves Powerscreen customers globally, and Powerscreen Pulse—technology to help monitor the machine’s usage so that customers know in advance when they might need a spare part or plan for a service.

Powerscreen’s range of genuine crushing and screening spare parts are designed specifically for use in Powerscreen equipment—parts that have proven to enhance performance and reliability, helping maximise machine uptime. Access to these parts is seamless thanks to the slick operation of the Terex Materials Processing Parts Facility, providing a reliable, efficient supply of parts to Powerscreen customers.

Michael O’Neill, Engineering Director, explains, “We use Powerscreen Pulse technology to make real-world benefits for our customers. We can also use the data to plan for when parts might need replacing, or when a machine might need to be serviced, which in turn maximises machine uptime and return on investment. When a report indicates that a part will be needed, customers can easily order it online, which is then processed efficiently through our parts facility.”

As well as supporting predictive maintenance, Powerscreen Pulse generates frequent data on fuel consumption, output production tonnages, GPS machine tracking, operating hours—all to help Powerscreen customers manage their fleet, which is particularly useful for contractors and plant rental companies.

Facilitating Increase of Output
The improved products and aftermarket support along with the general global boom has contributed to an all-time demand for Powerscreen machines. Naturally, the discussion went on to delivery times which, due to this increased demand, have obviously extended. As well as two new assembly halls in the Dungannon factory to facilitate an increase in output, Joe explained how they handle increased demand as efficiently as they can.

 “We do a lot of forecasting so that our dealers can get the machines they want when they want them. As well as that, since we have a large dealer network, we can also move machines around when required.”

“Our production facility in India also helps, as it mainly fulfils local demand that side of the world, as well as producing two of our containerised tracked mobile screens, due to the ease of shipping from the Indian factory in a standard container.”

Proud of its Past – Excited for its Future
With a rich heritage of design and manufacturing excellence, it is without doubt that Powerscreen offers the complete package and is a force to be reckoned with in the crushing and screening heavy plant sector.

Powerscreen operations worldwide are part of the Terex Corporation who are driven by their mission to delight their customers with value-added offerings that exceed their current and future needs. The commitment to this mission can be seen in everything they do, from their wide range of quality products, constantly evolving to add value, to a genuine focus on customer satisfaction.

Striving to deliver products that are safe, reliable, cost-effective, and improve the return on invested capital is clear to see here in Powerscreen, and the future looks bright for this ever-growing brand.