Regional Service Engineer - UK & Ireland

As part of our growth strategy, we are looking for a skilled engineer to join our family business. We are looking for an independent and confident individual with a strong background in plant, electrics and mechanics and a team player.

Our team of engineers are the ‘heartbeat of our business’ and pride themselves in the team comradery that they create whilst delivering first class service for our customers.

The role of the RSE will be to provide aftersales support for all customers within region. This will involve troubleshooting issues by self where possible or coordinating additional resource as required.

About the role

Key duties and responsibilities

• Carry out planned/unplanned maintenance as required including PMI (preventative maintenance inspection) visits and customer breakdowns.

• Ensure all site operational tasks are being completed under the correct Health & Safety paperwork and in a safe manner.

• Complete risk assessments in line with company health and safety policy and ensure safe working practices are always in place.

• Inspect, service, repair and maintain CDE plant and equipment to the manufactures specifications and to ensure plant reliability and safety.

• Have a keen eye for detail, reporting equipment and plant defects and upselling the services provided by CDE wherever possible. This also comes with financial benefit for the candidate for all opportunities created.

• Liaising with customers to agree parts requirements.

• Complete detailed technical reports following services and breakdowns along with supporting photographs and all allocated times via CDE’s in house reporting system.

• Carry out routine maintenance to prevent downtime.

• Completing customer breakdowns and repairs in a timely manner.

• Working closely with the service department and management team

• Assist in site operator awareness training to optimise plant performance.

• Extensive travel throughout the region. Working outside normal hours will be necessary (as and when required).

• Any other duties as deemed necessary to fulfil the role

• Acting as an ambassador for CDE by ‘Putting the Customer First’.

• Provide after-sales support for all customers within region. This will include working on your own and coordinating additional resources as required.

• Support the wider CustomCare team through site and customer visits where required and liaising with the Engineering team to develop the best technical solutions for our customers.

• Provide detailed customer focused reports from site visits back to the operations team to record progress and recommend future improvements.

• Extensive travel throughout the region. Working outside normal hours will be necessary (as and when required).