Page 82 - Hub 4 Magazine issue 53
P. 82

Dedicated parts facility
gives Terex Brands a
competitive edge
Our final stop during our visit to Terex Materials Processing businesses in Northern Ireland was to the Terex MP Parts Facility, located in Dungannon Business Park.
Opened in July 2015, the facility represents an investment of $7.2 million by Terex Corporation, an impressive 5-acre footprint with the warehouse occupying 60,000 sq. ft and the main office block 10,300 sq. ft.
The relatively new facility - complete with a sophisticated parts operation - plays a key role in driving the reliable, efficient supply of parts to Terex MP customers, maximising their machine uptimes and return on investment.
Our host and tour guide, Kevin McCaffrey - Parts Operations Director, explains, “We know that having the right part available and delivered at the right time is essential for our customers. As well as this purpose-built facility, we have a full team in place, dedicated to the effective management and supply of parts globally for 227 machine models across six brands—Powerscreen, Finlay, EvoQuip, Terex Washing Systems, Terex MPS and Ecotec.”
The vast parts operation employs over 70 dedicated staff, with five line managers to oversee Parts Technical Support, Warehouse and Logistics, Parts Customer Service, Supply Chain and Inventory and Parts Process and Projects.
Kevin continues, “At any one time there are approximately 14,000 individual parts in stock, with a value of $19 million. As well as our current range of machines, we support
machines 10-15 years in the field and in some cases even longer—which is a testament to our machines’ durability. We also have a Unit Down team who are committed to getting critical parts out within 24 hours to ensure our customers can get their machines back up and running as quickly as possible.”
Global Parts Backup
Supporting six brands through a network of worldwide dealers, the dispatch operation completes approximately 21,000 orders per annum and also acts as a replenishment hub for the Terex Louisville, Kentucky facility that supports the whole of the USA.
| p82 | Nov 2018 - Issue 53

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