Life is easier when you’re in the LOOP – Aggregate Industries launches new digital customer service platform

As part of its drive to revolutionise the customer journey, Aggregate Industries, a leading player in the construction and infrastructure industries, is rolling out its new digital platform, ‘LOOP’.

Launching in September 2019, LOOP combines a number of complementary digital systems designed with Aggregate Industries’ customers at its heart, which will work together to further improve the business’ customer service experience.

The first tool launched as part of LOOP is ‘LOOP – Order Tracking’; a real-time system that allows customers and hauliers to access order and delivery information all on one convenient system.

By using LOOP - Order Tracking, customers can manage multiple orders at any one time, removing the need to log in to websites, download apps, create passwords, and remember order numbers, saving valuable time. It therefore allows for improved efficiency both on site and within teams, enabling the customer to accurately plan when orders will arrive, managing workload and team availability accordingly. LOOP – Order Tracking will be rolled out across Aggregate Industries’ Express Asphalt, London Concrete, Ready-Mixed Concrete, Asphalt and Aggregates businesses over the coming months..

Chris Hudson, Managing Director of Asphalt at Aggregate Industries, said: “As a market leader in the construction industry we’re constantly looking at ways to stay ahead of the game. LOOP has been developed as a simple, modern way to improve our customer service, streamlining efficiencies and making it as easy as possible for our customers to work with us. 

“We developed LOOP after looking at what our customers really crave: convenience, simplicity, value and reliability. LOOP – Order Tracking addresses all of these points, and will ultimately save our customers money through allowing them to better prioritise resources and more efficiently utilise their workforce.”