Pirtek Belfast Wins Excellence in Customer Service Award
Pirtek Belfast, part of the global Pirtek network, was among the big winners at the recent annual Plant & Civil Engineer Awards.
It was presented with the prestigious ‘Excellence in Customer Service’ award, sponsored by Crowne Plaza Hotel, during a glittering ceremony, compered by television and radio sports presenter Adrian Logan, at the Crowne Plaza Hotel in South Belfast.
Organised by the Hillsborough based publishers of Plant & Civil Engineer, 4SM (NI) Ltd, it was attended by hundreds of guests and leading figures from the plant, construction and quarry industries. With 14 separate categories, the event is widely regarded as Ireland’s premier platform of recognition for those operating across all sectors of the industry.
Pirtek has been operating in Northern Ireland under the current franchisee, Managing Director David Adams, for over 13 years. Its core service is the onsite replacement of hydraulic hoses on a wide variety of plant, vehicles and equipment.
The gathering heard that by demonstrating the importance of communication in customer service and with technicians who are knowledgeable and friendly, and office staff who are nothing but helpful, Pirtek Belfast become the number one choice in its particular field of service.
Pirtek Belfast has never been busier, now with seven fully equipped and stocked mobile service vans, doubling the fleet which is working 24/7 to meet the increasing needs and demands of its customers.
That expansion of the fleet has not only helped Pirtek Belfast to expand its reach across Northern Ireland and into County Donegal, but also to further enhance its response times, as well as provide more employment opportunities for service technicians and support staff.
In addition, Pirtek has completely renovated and enlarged its offices and back room operation to make it even more effective and efficient – and not surprisingly it has won a Customer Services award at Pirtek’s National Conference to celebrate its 30th anniversary, beating off competition from over 80 other Pirtek centres across the UK/Irish network.