Page 53 - HUB-4 Magazine Issue 85

Quarrying News
satellite signal, with the location of the machine shooting up on screen with a red marker when there is an issue.
“Our telematics unit allows us to proactively tell the customer about an issue and fix it in a timely manner before it becomes a problem,” says Anthony Nuzzo, GTMA Product Support.
“Telematics detail exactly what’s going on – it bleeds into everything we do. I’ve got as much information at my fingertips as I need. The telematics system will let you know where the truck is, when it’s due for service, whether it’s running and how many hours are on the machine. Everyone should have it on their equipment.”
Customer insight
Long-time GTMA customer, Maryland contractor Potomac Excavating, has two Rokbak RA30s which are used for cut and fill operations on both small and large job sites ranging up to 30 acres.
“Telematics allow me to keep better track of both the health and use of the trucks without having to be on-site every day to monitor them,” explains Potomac Excavating Equipment Manager Aden Price. “Being able to use the location services helps me keep track of which machine is at which location for transportation purposes, and the health monitoring service allows me to do general diagnosing from my phone. This way, if a machine has a fault code come up, I can easily access the code and the serial number of the truck and get in contact with the service department to get it worked on without having to go and find the machine and obtain that information in person.”
“Customers are often flabbergasted about what we’re able to do,” says Eric. “They absolutely love the fact that we’re proactive and sometimes able to come up with a plan before
Mark Notarcola, GT Mid Atlantic Regional Service Manager and Anthony Nuzzo, GT Mid Atlantic Product Support Representative.
Potomac Excavating Equipment Manager Aden Price.
they’ve even contacted us. “It’s reassuring for customers to know they’ve got top-level product support.”
Rokbak on track
“Telematics systems like Haul Track are helping customers to work in the most efficient way,” concludes Eric. “It is about catching things before they’re a problem and acquiring
information to make the machines better performers.
“It’s a hard, demanding industry, so we need to keep machines running as much as possible. And, if they do ever go down, telematics helps get them back up and running in the quickest and most efficient manner possible.”
Haul Track hardware is fitted as standard on all Rokbak Tier 4 Final and Stage V articulated dump trucks.
www.hub-4.com March/April - Issue 85
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